DNA Explore (dnaexplore.ai) is operated by Hollens Holdings LLC, an Oregon limited liability company. References to “DNA Explore,” “we,” “us,” or “our” in these terms refer to Hollens Holdings LLC.

1. Medical & Regulatory Disclaimer

DNA Explore is for educational and informational purposes only. It is not a medical device, clinical diagnostic tool, or substitute for professional medical advice, diagnosis, or treatment. DNA Explore has not been reviewed, cleared, or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory body. It is not a “Software as a Medical Device” (SaMD) as defined by the FDA, and it is not intended to diagnose, treat, cure, or prevent any disease or health condition.

The information provided — including polygenic risk scores, pharmacogenomics results, nutrigenomics recommendations, gene-gene interactions, and AI-generated analyses — reflects statistical associations from published academic research. These outputs do not constitute a clinical assessment, medical opinion, or healthcare recommendation. They are intended solely to generate questions you may wish to explore with a qualified healthcare professional.

Never make medical decisions — including changes to medications, supplements, diet, or health management strategies — based solely on information from this tool. Always consult with a qualified healthcare professional before acting on any finding. Genetic predisposition is probabilistic, not deterministic. Environmental factors, lifestyle, epigenetics, and many other variables contribute to health outcomes.

2. No Physician-Patient Relationship

Your use of DNA Explore does not create a physician-patient relationship, healthcare provider-patient relationship, or any fiduciary duty between you and DNA Explore, its creators, or any contributors. No licensed medical professional has reviewed your individual results through this tool. The outputs are algorithmically generated from published research data and have not been validated for clinical use.

3. Consumer Genotyping Limitations

DNA Explore is designed to work with data from consumer-grade genotyping microarrays (e.g., 23andMe). These platforms have inherent limitations that you should understand:

Incomplete coverage: Consumer chips test approximately 600,000 of the roughly 10 million known human SNPs. Many clinically relevant variants are not tested.
Genotyping errors: Consumer arrays have a small but non-zero error rate. Individual genotype calls may be incorrect.
Complex gene regions: Genes like CYP2D6 involve deletions, duplications, and structural variants that cannot be reliably detected from microarray data alone.
Population bias: Most genetic research is based on European-descent populations. Risk scores and effect sizes may not accurately reflect risk for individuals of other ancestries.
Missing clinical context: Consumer genotyping does not include family history, medical records, clinical biomarkers, or environmental exposure data — all of which are essential for clinical interpretation.

Consumer genotyping results should never be used as the sole basis for medical decisions. Clinical-grade genetic testing performed in a CLIA-certified laboratory with interpretation by a board-certified genetic counselor is the appropriate standard for medical decision-making.

4. Acceptance of Terms

By using DNA Explore, you agree to these terms of service in their entirety. If you do not agree, you must not use the application. Your continued use of the application after any changes to these terms constitutes acceptance of the revised terms.

5. Assumption of Risk

By using DNA Explore, you expressly acknowledge and assume all risks associated with the use and interpretation of genetic information obtained through a consumer genotyping platform. You understand that:

Genetic information can reveal unexpected or distressing findings, including predispositions to serious health conditions
Genetic results may have implications for biological relatives who have not consented to genetic testing
Interpretation of genetic data is an evolving science — associations may be revised, reclassified, or retracted as new research is published
Results may cause psychological distress, anxiety, or changes in self-perception
You are voluntarily choosing to explore your genetic data with full knowledge of these risks

6. Your Data, Your Responsibility

You represent and warrant that:

The genetic data you upload is your own, or you have explicit legal authorization to analyze it (e.g., you are a legal guardian with appropriate consent)
You will not upload another person's genetic data without their informed, written consent
You are responsible for the accuracy and source of the data you upload
You will not use this tool as a substitute for professional medical advice, clinical genetic testing, or genetic counseling
You understand that genetic associations are probabilistic and population-level statistics — they do not predict individual outcomes
You will consult qualified healthcare professionals before making any medical decisions informed by results from this tool
You will not use the information from this tool to discriminate against, stigmatize, or make decisions about other individuals based on their actual or presumed genetic characteristics

7. AI-Generated Content

The AI chat, health report, and “Explain This” features use Anthropic's Claude large language model to generate responses. You acknowledge and agree that:

AI-generated content may contain errors, omissions, inaccuracies, or hallucinations
AI responses are generated algorithmically and have not been reviewed by a medical professional
AI models are trained on general knowledge and may not reflect the most current research findings
AI-generated content should be treated as a starting point for your own research and conversations with healthcare professionals — never as authoritative medical guidance
The “Ask AI About This” feature generates suggested questions, not medical conclusions — the interpretation of those questions is your responsibility and should occur in consultation with qualified professionals

8. No Warranty

DNA Explore is provided “AS IS” and “AS AVAILABLE”without warranties of any kind, whether express, implied, statutory, or otherwise. We expressly disclaim all warranties, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties regarding the accuracy, reliability, completeness, or timeliness of any analysis, score, percentile, risk tier, metabolizer phenotype, or recommendation
Warranties that the application will be uninterrupted, error-free, or free of harmful components
Warranties regarding the accuracy of the underlying research data, GWAS studies, or pharmacogenomics guidelines used in analysis

Genetic research is a rapidly evolving field. Associations, effect sizes, and clinical recommendations are subject to revision as new studies are published. We do not guarantee that the analyses provided reflect the most current state of scientific knowledge at any given time.

9. Limitation of Liability

To the fullest extent permitted by applicable law, DNA Explore, its creators, contributors, affiliates, and any associated parties shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or in any way connected with:

Your use of, or inability to use, the application
Any reliance on the accuracy, completeness, or clinical applicability of any output, analysis, score, or recommendation
Medical decisions, health outcomes, or any actions taken or not taken based on information provided by the application
Emotional distress, anxiety, or psychological impact resulting from genetic findings
Errors, omissions, or inaccuracies in AI-generated content
Unauthorized access to, or alteration of, your data or transmissions
Any third-party claims arising from your use of the application

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless DNA Explore, its creators, contributors, affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or in any way connected with:

Your use of the application or reliance on its outputs
Your violation of these terms
Your violation of any applicable law, regulation, or third-party right
Any claim that your use of another person's genetic data was unauthorized
Any medical decision made in reliance on information from this tool

11. Genetic Information & Discrimination Protections

In the United States, the Genetic Information Nondiscrimination Act (GINA) of 2008 provides certain protections against genetic discrimination:

Health insurance: GINA prohibits health insurers from using genetic information to make coverage or premium decisions (Title I)
Employment: GINA prohibits employers with 15+ employees from using genetic information in hiring, firing, or promotion decisions (Title II)

Important limitations of GINA you should understand:

GINA does not cover life insurance, disability insurance, or long-term care insurance
GINA does not apply to employers with fewer than 15 employees
GINA does not apply to members of the U.S. military
GINA does not cover already-diagnosed conditions — only genetic predispositions
GINA enforcement varies by jurisdiction and context

Some states have enacted additional genetic privacy protections that may exceed GINA. For example:

California (CalGIPA, SB-41): Extends genetic nondiscrimination protections to housing, mortgage lending, education, and emergency services. Requires express consent for collection, use, or disclosure of genetic data by direct-to-consumer testing companies.
Illinois (Genetic Information Privacy Act): Prohibits collection, use, or disclosure of genetic information without written informed consent. Provides a private right of action with statutory damages.
Florida (Genetic Information Privacy Act): Genetic test results are the exclusive property of the person tested. Requires written informed consent for disclosure.
Montana, New Mexico, Oregon, Vermont, and others have enacted laws prohibiting genetic discrimination in life insurance and other areas beyond GINA's scope.

We strongly recommend consulting a genetic counselor or legal professional if you have concerns about how your genetic information may affect your insurance, employment, or legal rights.

12. HIPAA Disclaimer

DNA Explore is not a HIPAA-covered entity and does not collect, store, or transmit protected health information (PHI). We are not a healthcare provider, health plan, or healthcare clearinghouse as defined by the Health Insurance Portability and Accountability Act. The genetic analysis provided by DNA Explore is for educational and informational purposes only and does not constitute a medical record or clinical test result.

13. Age Requirement

You must be at least 18 years of age to use DNA Explore. By using this application, you represent and warrant that you are 18 years of age or older. DNA Explore does not knowingly process genetic data from individuals under 18. If you are under 18, please do not use this application. If we become aware that a user is under 18, we will take appropriate steps to remove access. Parents and guardians should not upload a minor's genetic data to this tool.

14. Intellectual Property

The SNP catalog, risk score models, pharmacogenomics logic, and analysis algorithms used in DNA Explore are curated from publicly available, peer-reviewed research. References and citations are provided throughout the application. DNA Explore does not claim ownership of the underlying genetic research or your genetic data. Your genetic data remains your property at all times.

15. Dispute Resolution & Arbitration

Please read this section carefully — it affects your legal rights.

You and DNA Explore agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these terms or your use of the application through good-faith informal negotiation for a period of at least thirty (30) days before initiating any formal proceeding.

If informal resolution is unsuccessful, any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in the State of Oregon. The arbitration shall be conducted on an individual basis — class actions, class arbitrations, and representative actions are not permitted. Each party shall bear its own costs and attorney's fees unless the arbitrator determines otherwise.

Class Action Waiver: You agree that any proceedings to resolve disputes will be conducted solely on an individual basis. You waive your right to participate in a class action lawsuit or class-wide arbitration against DNA Explore, its creators, or affiliates. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

16. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions. To the extent that arbitration is not applicable, any disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Oregon.

17. Severability

If any provision of these terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These terms, together with the Privacy Policy, constitute the entire agreement between you and DNA Explore regarding your use of the application. These terms supersede all prior agreements, understandings, and communications, whether written or oral.

19. Changes to These Terms

We may update these terms from time to time. When we make material changes — including modifications to data handling practices, liability provisions, or dispute resolution procedures — we will notify you by displaying a prominent in-app consent prompt the next time you access DNA Explore. Material changes require your affirmative acceptance before you may continue using the application. Simply updating the “Last updated” date does not constitute sufficient notice for material changes.

Non-material changes (such as formatting corrections, clarifications that do not alter meaning, or updates to contact information) may be made by updating this page. We encourage you to review these terms periodically. Your consent timestamps are recorded for legal compliance purposes.

20. Contact

If you have questions about these terms, please reach out at legal@dnaexplore.ai.

Terms of Service